Question 1

Is CloakGuardian stalkerware?

Accepted Answer

No. Everything we offer is visible and consent-based. Parental monitoring shows clear indicators on the child device, and we never covertly activate cameras, microphones, or read encrypted messages.

Question 2

How does anti-theft recovery work?

Accepted Answer

Pair your device, then locate it, sound an alarm, lock it, or wipe it from your dashboard. If someone finds your lost device, they can message you anonymously through the finder contact system.

Question 3

What is the Recovery Vault?

Accepted Answer

An encrypted store for your device identifiers (IMEI, serial numbers). They're encrypted in your browser with a password only you know — we can never read them.

Question 4

How much does it cost?

Accepted Answer

There's a Free plan for one device. Pro (£4.99/month) covers up to 5 devices, and Family (£9.99/month) adds parental controls for up to 10 devices. Paid plans include a 14-day free trial, and you can cancel anytime.

Question 5

Can I track my child without them knowing?

Accepted Answer

No — and we won't help with that. Our parental features require explicit consent and are clearly visible on the protected device.

Question 6

What happens to my data if I cancel?

Accepted Answer

You can export or delete everything from your settings. After account deletion, data is permanently removed per our retention policy.

Question 7

Which devices are supported?

Accepted Answer

The web dashboard works in any modern browser. Device-level features use a companion agent installed on the protected device; platform permission rules apply.

Frequently Asked Questions